Frequently asked questions

Coverly keeps your insurance policies and their general terms, classifies them automatically, and lets you ask questions about your cover in natural language.

The answer comes back in plain language and always names the document, and where possible the clause, it was drawn from.

No, and that is not a technical limit: it is a decision. Coverly does not compare market products, does not route offers and gives no insurance advice. It shows what the contracts you already hold actually say.

Policies and general terms as PDF, or a photo or a scan (JPG, PNG). If a document is too damaged to be read reliably, Coverly tells you and asks for a new upload, rather than returning wrong data.

No. Insurer, policy number, validity dates, premium and deductible are extracted from the document. All that is left for you is the confirmation.

No. Coverly runs in the browser, on your phone and on your computer, and can be added to the home screen like a regular app. There is nothing to download from an app store.

Only from the documents in your own space. Not from the internet, not from general knowledge about the insurance market, not from other users documents.

It tells you explicitly. That is the correct behaviour: an invented answer about insurance cover can cost far more than a plain "this information is not in your documents".

Yes, like any automated system. That is why every answer carries its source: you can verify it in a second. And every answer is a reminder that this is information based on your documents, not advice.

Yes. You can ask in English even if the policy is in Italian. The citation is shown in the original language of the document though, because what matters is how your policy is written, not a translation.

You, and the brokers you granted an active delegation to. No other Coverly user can reach your policies, by any route.

On infrastructure located in Switzerland, in the Switzerland North region of the cloud provider.

Yes, you can remove policies from your space. If a broker held an active delegation when the document was shared, what the security page describes about revocation still applies.

It is the authorisation by which you let a broker access your policies, and in some cases upload on your behalf. It can cover a single policy or all of them, and you can revoke it whenever you want.

Yes. You can hold several active delegations at once, each with a different scope. Each broker sees only their own part.

The broker stops seeing the policies you add from that moment on. They keep the documents received while the delegation was active, as already happens with the documents a broker holds under their mandate.

Create a Coverly account with your professional address, then request broker profile activation from the support section inside the application. This website carries no contact forms.

If you arrive through your broker, it is free for you. As a direct customer it is CHF 99 a year. For a broker it is CHF 2 a year per managed client, with no base fee.

With your email address and a one-time code sent to you by email. There is no password to remember.

By choice. This site collects no data of any kind: no forms, no cookies, no analytics. Everything you might need happens inside the application, where we already know who you are.

No. We use no cookies, no analytics, and load no content from external services. That is why you see no consent banner.